Small Business Mediation

Are you, as a small business, experiencing issues between people in your organisation?

Perhaps you are experiencing personality clashes, bullying/discrimination/harassment claims, grievances or return to work disputes. 


Small Business Mediation provides an informal and satisfactory method of resolving these disputes with staff or between business partners without having to resort to disciplinary/grievance/dismissal procedures or ending up with a case at the employment tribunal or small claims court. 


Mosaic Mediation can help. Mediation is cheaper and quicker than going through legal processes - resulting in longer-term benefits, protecting professional relationships from irreparable damage, and it can positively influence the workplace culture. And, it may be that we have an alternative service or suggestion to mediation, which would also offer a satisfying resolution.


For small businesses with less than 5 staff members, we offer 'mediation by the hour' to make conflict resolution as accessible as possible.


(For larger businesses or more complex employment or workplace disputes, there is more information on the 'Workplace Mediation' page.)

Benefits of Using Small Business Mediation

 

  • Demonstrates care and support for employee well-being and wellness

 

  • Tackles the core issues - not just surface-level behaviours or problems

 

  • Quicker process than tribunal or court proceedings 

 

  • Less stress and cost

 

  • Often results in improved professional relationships and a more positive working environment

 

More Information on Mediation

What happens if individuals - or the company - choose not to mediate? 


  • Issues between individuals may continue to escalate and become more complicated


  • Attempts to resolve issues may only result in partial resolution - where some issues remain and continue to have a negative impact on the workplace and interactions


  • Unresolved issues and communication difficulties negatively affect the workplace environment and the culture of the organisation


  • Unresolved/partially resolved issues potentially resulting in: 
  • Dismissal 
  • Individuals resigning
  • Bringing a case to the Employment Tribunal


  • Breakdown of professional relationships between the organisation and their clients or supplier


  • Issues escalating to the point of a case being taken to the Small Claims Court


ANOTHER OPTION: Is for the party who wishes to mediate to have conflict coaching to help them manage the dispute and work through what has happened.


About Small Business Mediation

Resolve disputes with staff and clients

What you should expect

Individuals will be able to tackle the core issues, have an opportunity to be heard and to understand the other person, and explore options for a positive outcome - all of which leads to a better relationship between parties and issues being resolved. 

Mediation reduces the likelihood of resorting to court proceedings to settle a dispute.

When the mediator has sufficient information on the situation, they will be able to advise on expected length of the mediation session.


Mediation fees are split equally between parties.


Price = £100 per person, per hour, for a Small Business mediation (minimum 2 hours). Mediations can be held online, by telephone or in-person.

Email your enquiry

What will you receive from Mosaic Mediation? 

  • An explanation of the mediation process
  • Calls (before and after the mediation) to each individual involved and for me to facilitate the day of mediation. 
  • Treating everything said throughout the process with complete confidentiality and impartiality at all times
  • If a mediation agreement is created at the end of the session, there is the option to get it drafted by a solicitor into a legal document, if appropriate. 
  • Service delivered online or in-person. Plus, telephone calls before and after.

Book a free consultation

What is the process for purchasing Small Business Mediation?

01

You make an enquiry through a no-obligation consultation call or the Contact page.

02

We follow up with a conversation to discuss the situation. 

03

A proposal around next steps is given. 

04

You confirm engagement of Mosaic Mediation’s services and sign terms. 

05

Each party will speak to the mediator and will be sent a document explaining what to expect and an 'Agreement to Mediate'. 

06

A date and time for the mediation is set. 

07

Mediation session is held for the booked number of hours.

08

Agreed document is sent to all relevant parties.

09

6-8 weeks later, the mediator has a call with the organisation and each party to check all is well and whether any other services would be beneficial.

Why book with Mosaic Mediation?

Our lead mediator, Emma Jenkings, truly cares about the long-term outcome of a situation and will do everything in her power to help the individuals and the organisations involved to improve their current situation. Find out more about Mosaic Mediation.

 Popular Questions

 Got a question? Emma's here to help.

  • What are the benefits of small business mediation?

    Workplace mediation is confidential, without prejudice, and it does not affect your legal or employment rights.

  • Does the mediator influence the decision or make a ‘ruling’?

    No. A mediator is neutral, does not offer legal advice and will not make suggestions. A mediation agreement is drawn up with the support of the mediator, but everything contained in the document is suggested and mutually agreed to by the parties.

  • Who pays for the small business mediation?

    Small business mediation fees are split equally between the parties.

  • Who can request small business mediation?

    Any employee, or small business owner can request small business mediation.

  • Where does the small business mediation take place?

    For internal disputes - depending on specific circumstances, it is possible for small business mediation to take place at the place of work, provided suitable arrangements can be made for the mediation discussions. 

    For internal or external disputes - rooms may be hired in a neutral venue for the mediation. Online or telephone mediation can be done from wherever there is a suitable internet connection.

  • How long does the small business mediation process take?

    The small business mediation process typically lasts between 90 minutes - 4 hours. It may take additional time, depending on the issues raised by the participants or, it may depend on the number of parties taking part.

  • Who can take part in small business mediation?

    Aside from the mediator, the main individuals involved in a dispute should be present at the mediation. Each party may bring someone to support or represent them (including a legal representative or union representative), if all other parties agree to them being present.


    Some mediations may also include an assistant mediator, if appropriate. 

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