Training for Businesses
"It was a very enlightening experience discussing your mindset, assumptions, communication and resolving conflict. Since then, I’ve come away with many ideas to put into practice and ALL of them have worked." - Training delegate
How would you like to improve how your leaders, managers and teams communicate and interact with each other?
Training is an excellent way to prevent unnecessary conflict, tackle unproductive behaviours, develop skills, and improve workplace relationships.
Sometimes, new issues in an organisation arise due to your company growing or going through change; resulting in potential problems with people communicating effectively, and working productively and positively together.
People managers, particularly, can feel out of their depth if they do not feel trained to hold difficult conversations, manage people with different working and communication styles, or resolve minor team disputes informally.
Take a look at the tailored communication training solutions we have created for organisations on areas such as assertiveness, managing difficult conversations, unnecessary conflict prevention, team communication, leadership skills and effective communication skills. Alongside, our virtual or in-person live training sessions and workshops, Mosaic Mediation also has a range of downloadable resources and e-learning courses to purchase.
Find out more about our e-learning courses HERE.
Check out the current most popular training sessions and e-learning courses, including 'The People Manager' and 'Difficult Conversations'. *See THE PEOPLE MANAGER training course Intro Video* We can also create bespoke training to match the training needs of the individuals or teams in your organisation.
All of our training can be delivered in-person or online.
Our training can help with:
- Self-development
- Ingraining a culture of effective communication skills
- Building confidence in dealing with conflict
- Equipping people managers and leaders with advanced communication and people skills
- Improved productivity and relationships within teams
Advanced communication and people skills
Provide the people managers in your organisation with the skills to lead their teams with kindness, clarity and confidence.
This in-depth course is ideal for team leaders, line managers, senior leaders or business owners who would like to develop their people skills, learn effective communication techniques and discover how to prevent unnecessary conflict.
DELIVERY OPTIONS: Live Weekly Training Programme; £249 E-Learning Course 'The People Manager'; 1/2 day or Full Day Training or Workshop; follow-on 1:1 Coaching.
Team communication skills
DISC profiling provides an effective tool to understand the dynamics in your teams, increase self-awareness and improve communication skills.
This interactive workshop is ideal for teams, including leadership teams. It also equips and empowers line managers to understand their own teams and what support and motivation they need to perform their role and enjoy their job.
DELIVERY OPTIONS: 1/2 In-Person or Online Workshop, providing a DISC profile for each delegate. Individuals can alternatively receive a DISC profile and one-to-one feedback session each.
Learn to prevent, manage and resolve conflict
Equip your people with the skills to spot potential issues before they become major problems, to manage conflict when it arises and to resolve issues skillfully.
This course is ideal for anyone in a managerial or people-facing role to learn the foundations of how to manage conflict effectively.
*See our 1:1 Conflict Coaching package on our '1:1 Coaching' page
DELIVERY OPTIONS: Live Training Programme; £65 E-Learning Course 'Managing Conflict'; 1/2 or Fully Day Training or Workshop; follow-up 1:1 Coaching.
Learn how to be peacefully assertive
Assertive Communication can be the difference between a conversation going positively or negatively. These skills are essential for anyone in a managerial, sales or team working role. Many people confuse assertiveness with aggressiveness. Through this training you will be given the tools and techniques to equip you to be assertive peacefully.
E-Learning Course 'KINDLY SPEAK UP' has been updated with new resources and materials for 2022.
*See our Assertiveness Coaching package on our '1:1 Coaching' page.
DELIVERY OPTIONS: 1/2 day or Full Day Training or Workshop; £49 E-Learning Course 'Kindly Speak Up'; Lunch & Learn session; Presentation; 1:1 Coaching.
Foundation conflict resolution skills training
Though external mediation is often beneficial, this training will provide the foundational skills for key staff members in dispute resolution. Mediation skills ensure they are equipped to facilitate conversations which are necessary to achieving a positive outcome.
Ideal for: Team Leaders, Supervisors, Managers, Business Leaders, Decision-Makers and HR Leaders.
DELIVERY: £600/participant 2-day Training. Can be combined with the 'Managing Conflict' or 'The People Manager' Live Training or E-Learning Course.
Bespoke training for organisations
If you have specific needs or skills gaps in your teams, managers or the organisation in general, then bespoke training may be more beneficial for you.
Training can cover various areas of communication skills, people skills, teamworking, conflict resolution, feedback skills, or difficult conversations.
DELIVERY: Bespoke E-Learning; Webinars; Lunch & Learns: 1/2 or Full Day Training Sessions; Training Programme; Coaching Packages.
Watch the short introduction video below on 'The People Manager' Training Course:
List of Services
"Emma delivered fantastic training on ‘How to be more assertive in the workplace’ and ‘How to approach difficult conversations’. Emma is both incredibly knowledgeable and approachable and provided the perfect sessions that were both hugely informative and accessible for my members. Emma provides such great value and I would not hesitate to recommend her services.”- Training delegate
Training & Development Benefits
- Equips individuals, teams and managers with the skills and knowledge to communicate more effectively and to tackle difficult conversations with confidence and clarity.
- Enhances and develops a positive, peaceful and productive working environment.
- Resolves specific communication, relationship or management challenges.
- Reduces the likelihood of unnecessary conflict arising.
Much of the conflict that Emma has witnessed has evolved, not from bad intentions, but from a lack of knowledge or understanding of how to communicate effectively. Patterns of behaviour or communication often cause unnecessary conflict, if individuals within teams do not receive the appropriate training and understanding on assertiveness, communication skills, different working styles and unnecessary conflict prevention. Managers may not feel equipped to have assertive, kind and clear conversations with other managers or with their own teams.
About Communication Training
Resolving and Preventing Conflicts
What you should expect
Price: Half-day training sessions start from £600 (online) or £800 (in-person)
E-Learning Courses start from £49 per person
What will you receive from Mosaic Mediation?
- A 1-hour keynote talk
- A half day or full-day session
- Weekly training programme
- Access to materials (worksheets, videos and relevant course materials) that specifically supports the client’s needs and development.
- Combination of E-Learning courses, Live Training & Coaching Packages are available.
Why book with Mosaic Mediation?
Popular Questions
Got a question? Emma's here to help.
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