COURSES, BOOKS & OTHER RESOURCES

On this page are just a few of our most popular courses and resources, but we have many more.

To gain access to all of our available e-learning courses, and downloadable resources for managers and organisations, click HERE to go to the Mosaic Mediation 'Vault'.

Feedback resources bundle

BUNDLES OF RESOURCES!

Grab yourself a bundle of worksheets, guides, tips and e-books to help you become a more clear and confident communicator.


You can choose from:

  • The FEEDBACK bundle - including resources which are aimed at individuals who want to be honest and clear with others, without it leading to conflict
  • The CONFIDENT COMMUNICATION bundle - including resources which boost your confidence and equip you to be a more assertive and peaceful communicator.
Learn More

Beneath the Conflict - Digging for Gold


Conflict can make people look harder, louder, colder, or more distant than they feel inside.


This workbook offers a gentle way to become curious about what may be protected beneath a defensive behaviour— for self-reflection or within a facilitated process.


📦 Download your PDF copy today!

Learn the people skills required to be an effective and inclusive leader.


This course is ideal for team leaders, line managers, senior leaders or business owners who would like to develop their people skills, learn effective communication techniques and discover how to prevent unnecessary conflict.

E-Learning course; as a Live training session; or a hybrid of the two.


* The 'Managing with Conflict' module can be purchased separately *

Email: enquiries@mosaicmediation.co.uk for info

Course Options The People Manager E-Learning Course Managing Conflict E-Learning Course

 

Learn how to communicate assertively, through the 'KINDLY SPEAK UP' e-learning course.


There are 5 modules in the course which take you through an assertive mindset, how to adapt to different communication styles, how to prepare for difficult conversations, and techniques for being assertive. If you would like to be more confident in communicating with friends, family, colleagues or managers - whilst showing kindness and respect - click 'Access the course' below.


This course can also be used in correlation with the 'Assertiveness Coaching Package'

Kindly Speak Up Course Coaching information Coaching enquiry form

 Available for purchase:

'The Four Pillars of Conflict Prevention'  E-book by Emma Jenkings

Purchase this simple guide on how to prevent unnecessary conflict in the workplace and deal with issues effectively before they escalate.

Are there certain members of your team that seem to always get caught up in drama or conflict? Would you like to increase your knowledge and understanding of why conflict arises and how to prevent it? 

This short e-book can be downloaded from Amazon. It is a condensed version of the main factors that contribute to conflict arising - particularly in the workplace - and how it can be prevented, or managed so that the issue doesn't escalate into full-blown conflict.

Learn how to improve your work relationships and how to prevent 'unnecessary conflict'.
Buy now