Training for Businesses
"It was a very enlightening experience discussing your mindset, assumptions, communication and resolving conflict. Since then, I’ve come away with many ideas to put into practice and ALL of them have worked." - Training delegate
How would you like to improve how your leaders, managers and teams communicate and interact with each other?
Training is an excellent way to prevent unnecessary conflict, tackle unproductive behaviours, develop skills, and improve workplace relationships.
Take a look at the tailored communication training solutions we have created for organisations on areas such as assertiveness, managing difficult conversations, unnecessary conflict prevention, team communication, leadership skills and effective communication skills. Alongside, our virtual or in-person live training sessions and workshops, Mosaic Mediation also has a range of downloadable resources and e-learning courses to purchase.
Find out more about our e-learning courses HERE.
Check out the current most popular training sessions and e-learning courses, including 'The People Manager' and 'Difficult Conversations'. *See THE PEOPLE MANAGER training course Intro Video* We can also create bespoke training to match the training needs of the individuals or teams in your organisation. All of our training can be delivered in-person or online.
Our training can help with:
- Self-development
- Ingraining a culture of effective communication skills
- Building confidence in dealing with conflict
- Equipping people managers and leaders with advanced communication and people skills
- Improved productivity and relationships within teams
Advanced communication and people skills
Provide the people managers in your organisation with the skills to lead their teams with kindness, clarity and confidence.
This in-depth course is ideal for team leaders, line managers, senior leaders or business owners who would like to develop their people skills, learn effective communication techniques and discover how to prevent unnecessary conflict.
DELIVERY OPTIONS: Live Weekly Training Programme; £249 E-Learning Course 'The People Manager'; 1/2 day or Full Day Training or Workshop; follow-on 1:1 Coaching.
Team communication skills
DISC profiling provides an effective tool to understand the dynamics in your teams, increase self-awareness and improve communication skills.
This interactive workshop is ideal for teams, including leadership teams. It also equips and empowers line managers to understand their own teams and what support and motivation they need to perform their role and enjoy their job.
DELIVERY OPTIONS: 1/2 In-Person or Online Workshop, providing a DISC profile for each delegate. Individuals can alternatively receive a DISC profile and one-to-one feedback session each.
Learn to prevent, manage and resolve conflict
Equip your people with the skills to spot potential issues before they become major problems, to manage conflict when it arises and to resolve issues skillfully.
This course is ideal for anyone in a managerial or people-facing role to learn the foundations of how to manage conflict effectively.
*See our 1:1 Conflict Coaching package on our '1:1 Coaching' page
DELIVERY OPTIONS: Live Training Programme; £65 E-Learning Course 'Managing Conflict'; 1/2 or Fully Day Training or Workshop; follow-up 1:1 Coaching.
Learn how to be peacefully assertive
Assertive Communication can be the difference between a conversation going positively or negatively. These skills are essential for anyone in a managerial, sales or team working role. Many people confuse assertiveness with aggressiveness. Through this training you will be given the tools and techniques to equip you to be assertive peacefully.
E-Learning Course 'KINDLY SPEAK UP' has been updated with new resources and materials for 2022.
*See our Assertiveness Coaching package on our '1:1 Coaching' page.
DELIVERY OPTIONS: 1/2 day or Full Day Training or Workshop; £49 E-Learning Course 'Kindly Speak Up'; Lunch & Learn session; Presentation; 1:1 Coaching.
Foundation conflict resolution skills training
Though external mediation is often beneficial, this training will provide the foundational skills for key staff members in dispute resolution. Mediation skills ensure they are equipped to facilitate conversations which are necessary to achieving a positive outcome.
Ideal for: Team Leaders, Supervisors, Managers, Business Leaders, Decision-Makers and HR Leaders.
DELIVERY: £600/participant 2-day Training. Can be combined with the 'Managing Conflict' or 'The People Manager' Live Training or E-Learning Course.
Bespoke training for organisations
If you have specific needs or skills gaps in your teams, managers or the organisation in general, then bespoke training may be more beneficial for you.
Training can cover various areas of communication skills, people skills, teamworking, conflict resolution, feedback skills, or difficult conversations.
DELIVERY: Bespoke E-Learning; Webinars; Lunch & Learns: 1/2 or Full Day Training Sessions; Training Programme; Coaching Packages.
Watch the short introduction video on 'The People Manager' Course:
List of Services
"Emma delivered fantastic training on ‘How to be more assertive in the workplace’ and ‘How to approach difficult conversations’. Emma is both incredibly knowledgeable and approachable and provided the perfect sessions that were both hugely informative and accessible for my members. Emma provides such great value and I would not hesitate to recommend her services.”- Training delegate
About Our Training
Resolving and Preventing Conflicts
What you should expect
Price: Half-day training sessions start from £600 and E-Learning Courses start from £49 per person
What options are included with our training sessions and workshops?
Training can be adapted and tailored to meet the specific requirements of each organisation. It is possible to deliver training virtually, in-person, live or pre-recorded.
E-Learning training courses are available for individual or group purchasing.
Training in person or virtually are typically booked in the form of:
- A 1-hour keynote talk, a half-day or full-day session, or an on-going training programme
- Access to materials (worksheets, videos and relevant course materials) that specifically supports the client’s needs and development.
- The optional combination of e-learning courses, in-person training & Coaching Packages are available.
Why book with Mosaic Mediation?
Common Questions about Training
What are the benefits for training your people?
ButtonTraining is ideal for organisations that want their employees to develop personal, communication or people management and leadership skills.
Training is particularly helpful when there have been recent changes or challenges in the business, or concerns around specific behaviours or skills gaps.
What topics can the training cover?
ButtonEmma is an experienced mediator, conflict coach, course creator and trainer – so the training can be delivered bespoke to the organisation's requirements.
Common topics include:
- assertive communication
- difficult conversations
- effective team communication
- managing people effectively
- kind, clear and confident leadership skills
- managing conflict effectively
Can e-learning courses be purchased by organisations?
ButtonYes! These can be purchased for specific individuals or access can be given to multiple users from a team or organisation.
Please see the top of this page for links to more information on each of our E-Learning courses.
Or, you can access all of our resources and e-learning courses HERE.
Can Mosaic Mediation tailor training to our company?
ButtonYes. Mosaic Mediation is keen to provide courses that are specifically relevant in content and delivery for the needs of the company, and for the people that work there.
Bespoke training content and delivery can also be developed in collaboration with your team to suit your company's requirements.
Do you offer accredited mediation training?
Mosaic Mediation's founder is a founding director and trainer for CLA Mediation & Training Ltd which has CMC-accredited workplace mediation training for those individuals who wish to learn mediation skills and become an accredited mediator.
Mosaic Mediation also offers training in conflict resolution skills, communication skills and leadership skills. Make an enquiry about training options HERE.
Who pays for a workplace mediation?
ButtonWorkplace mediation is funded by the employer.
If you are an ex-employee and would like to use Employment mediation to resolve a dispute, Mosaic Mediation can provide this service and the fee would be split between the parties - unless otherwise agreed.
Why use Mosaic Mediation?
ButtonOur lead mediator and founder, Emma Jenkings, is passionate about the individuals and the organisation thoroughly resolving issues and finding peace.
We aim to help individuals work towards a positive outcome that provides greater understanding and a long-term solution. Emma is an experienced, accredited workplace and employment mediator, registered with the Civil Mediation Council. Find out more about Mosaic Mediation.
