"It was a very enlightening experience discussing your mindset, assumptions, communication and resolving conflict. Since then, I’ve come away with many ideas to put into practice and ALL of them have worked." - Training delegate
Training is an excellent way to prevent unnecessary conflict, tackle unproductive behaviours, develop skills, and improve workplace relationships.
Sometimes, new issues in an organisation arise due to your company growing or going through change; resulting in potential problems with people communicating effectively, and working productively and positively together.
People managers, particularly, can feel out of their depth if they do not feel trained to hold difficult conversations, manage people with different working and communication styles, or resolve minor team disputes informally.
Take a look at the tailored communication training solutions we have created for organisations on areas such as assertiveness, managing difficult conversations, unnecessary conflict prevention, team communication, leadership skills and effective communication skills. Alongside, our virtual or in-person live training sessions and workshops, Mosaic Mediation also has a range of downloadable resources and e-learning courses to purchase.
Find out more about our e-learning courses HERE.
Check out the current most popular training sessions and e-learning courses, including 'The People Manager' and 'Difficult Conversations'. *See THE PEOPLE MANAGER training course Intro Video* We can also create bespoke training to match the training needs of the individuals or teams in your organisation.
All of our training can be delivered in-person or online.
Our training can help with:
Advanced communication and people skills
Provide the people managers in your organisation with the skills to lead their teams with kindness, clarity and confidence.
This in-depth course is ideal for team leaders, line managers, senior leaders or business owners who would like to develop their people skills, learn effective communication techniques and discover how to prevent unnecessary conflict.
DELIVERY OPTIONS: Live Weekly Training Programme; £249 E-Learning Course 'The People Manager'; 1/2 day or Full Day Training or Workshop; follow-on 1:1 Coaching.
Team communication skills
DISC profiling provides an effective tool to understand the dynamics in your teams, increase self-awareness and improve communication skills.
This interactive workshop is ideal for teams, including leadership teams. It also equips and empowers line managers to understand their own teams and what support and motivation they need to perform their role and enjoy their job.
DELIVERY OPTIONS: 1/2 In-Person or Online Workshop, providing a DISC profile for each delegate. Individuals can alternatively receive a DISC profile and one-to-one feedback session each.
Learn to prevent, manage and resolve conflict
Equip your people with the skills to spot potential issues before they become major problems, to manage conflict when it arises and to resolve issues skillfully.
This course is ideal for anyone in a managerial or people-facing role to learn the foundations of how to manage conflict effectively.
*See our 1:1 Conflict Coaching package on our '1:1 Coaching' page
DELIVERY OPTIONS: Live Training Programme; £65 E-Learning Course 'Managing Conflict'; 1/2 or Fully Day Training or Workshop; follow-up 1:1 Coaching.
Learn how to be peacefully assertive
Assertive Communication can be the difference between a conversation going positively or negatively. These skills are essential for anyone in a managerial, sales or team working role. Many people confuse assertiveness with aggressiveness. Through this training you will be given the tools and techniques to equip you to be assertive peacefully.
E-Learning Course 'KINDLY SPEAK UP' has been updated with new resources and materials for 2022.
*See our Assertiveness Coaching package on our '1:1 Coaching' page.
DELIVERY OPTIONS: 1/2 day or Full Day Training or Workshop; £49 E-Learning Course 'Kindly Speak Up'; Lunch & Learn session; Presentation; 1:1 Coaching.
Foundation conflict resolution skills training
Though external mediation is often beneficial, this training will provide the foundational skills for key staff members in dispute resolution. Mediation skills ensure they are equipped to facilitate conversations which are necessary to achieving a positive outcome.
Ideal for: Team Leaders, Supervisors, Managers, Business Leaders, Decision-Makers and HR Leaders.
DELIVERY: £600/participant 2-day Training. Can be combined with the 'Managing Conflict' or 'The People Manager' Live Training or E-Learning Course.
Bespoke training for organisations
If you have specific needs or skills gaps in your teams, managers or the organisation in general, then bespoke training may be more beneficial for you.
Training can cover various areas of communication skills, people skills, teamworking, conflict resolution, feedback skills, or difficult conversations.
DELIVERY: Bespoke E-Learning; Webinars; Lunch & Learns: 1/2 or Full Day Training Sessions; Training Programme; Coaching Packages.
"Emma delivered fantastic training on ‘How to be more assertive in the workplace’ and ‘How to approach difficult conversations’. Emma is both incredibly knowledgeable and approachable and provided the perfect sessions that were both hugely informative and accessible for my members. Emma provides such great value and I would not hesitate to recommend her services.”- Training delegate
Much of the conflict that Emma has witnessed has evolved, not from bad intentions, but from a lack of knowledge or understanding of how to communicate effectively. Patterns of behaviour or communication often cause unnecessary conflict, if individuals within teams do not receive the appropriate training and understanding on assertiveness, communication skills, different working styles and unnecessary conflict prevention. Managers may not feel equipped to have assertive, kind and clear conversations with other managers or with their own teams.
About Communication Training
Price: Half-day training sessions start from £600 (online) or £800 (in-person)
E-Learning Courses start from £49 per person
Got a question? Emma's here to help.
Organisations who would like their employees to develop their personal, communication and/or management skills. Training would also be particularly helpful when there have been recent changes or challenges, or where there are concerns around specific behaviours or skills gaps.
Emma is an experienced mediator, conflict coach, course creator and trainer – so the training can be delivered bespoke to the requirements of the organisation.
Typical topics include: assertiveness, difficult conversations, different communication/working styles, managing people effectively, advanced communication skills, leadership skills, managing conflict, and preventing unnecessary conflict.
Yes! These can be purchased for specific individuals or access can be given to multiple users from a team or organisation.
Please see the top of this page for links to our E-Learning courses.
Yes! Mosaic Mediation is keen to provide courses that are specifically relevant in content and in delivery for the needs of the company, for the people that work there. Bespoke training content and delivery can be created to suit your company requirements.
Yes. All the courses and training sessions will be accompanied with relevant worksheets or other downloadable resources for the participants to keep for reference.
Providing workplace mediation, communication skills training, DISC profiles, e-learning and coaching. Mosaic Mediation is based in Gosport, Hampshire. Our services can be delivered online and in person across the UK.