Mosaic Mediation Blog
Non-verbal communication can account for up to 93% of communication. Therefore, it is important to understand the impact of non-verbal communication on interactions.
It isn't easy to be in that space between desire and the outcome. Hope is the determining factor that motivates people towards the goal of 'resolution' in mediation.
Workplace mediation is a process that can make a tangible difference in just one day of mediation. It is the start of resolving issues and improving relationships.
They say that only a minor amount of communication is verbal - yet what if both non-verbal communication and external behaviours are still only part of the story? This article explores what leads to misunderstandings and miscommunication.
While gossip can feel good at the time, it rarely makes a beneficial difference to a situation. Conflict coaching is a tool that is becoming more commonly used, as individuals and organise recognise the positive impact only a few conflict coaching sessions have on the individual and the dispute situation.
Formal and engaging workplace mediation training offers more than just knowledge about the process. It empowers professionals to mediate workplace disputes confidently.
Learn how habits can impact relationships, and the importance of being aware of when something is an automatic response rather than an intentional behaviour.
Multiple factors will have influenced a workplace dispute in an organisation. And what happens to a few individuals affects the team and the wider organisation.
Closure is a common goal for workplace mediation and conflict coaching.
One or more individuals may be looking to move past what has happened - which is great!
However... sometimes, they want to do the 'moving past' bit without making sure the past is no longer going to negatively impact their future due to unresolved trust, unspoken concerns, or unaddressed assumptions.
In this month's article, I delve into some potential approaches to apply to the balancing act of addressing the past without getting stuck in it.
