Workplace Mediation

Mediation party:

"You handled a very difficult situation with sensitivity, and I learnt so much about myself through going through the process." 

Party legal representative:

“Your efforts as a mediator to try and bring the parties together were superb and I will have no hesitation in recommending you to clients in the future.” 

Mediation party:

“I thank you so much for creating a safe and supportive space in which I felt very able to speak… I would be very willing to recommend you and Mosaic Mediation. I would certainly return to your services.”

What is Mediation?

Mediation is a form of dispute resolution, which aims to prevent the need for using more formal, costly methods of resolving an issues - such as bringing a case to a court or tribunal.

Workplace mediation can be used to resolve situations including: 

  • Personality clashes
  • Performance-related issues
  • Bullying claims
  • Discrimination or Harassment claims
  • Grievance-related concerns
  • Return-to-work transition disputes 


Disputes between colleagues or team members happen.

Mediation is a great way to resolve the issues peacefully.

Mediation is a conflict resolution tool which provides your organisation with a cost-effective, time-efficient process, and a more informal and satisfactory method of resolving disputes between colleagues, teams, managers or directors - in comparison to most disciplinary, grievance, dismissal procedures, or a potential Employment Tribunal case.


The Workplace Mediation process enables 2 or more people (including teams) who are struggling with their working relationship to work through issues effectively and confidentially, through joint or separate conversations, which are facilitated by an experienced and neutral workplace mediator.


Common themes in workplace mediation include: communication issues, grievances or complaints about conduct, return-to-work discussions, performance-related concerns or bullying claims.


As an experienced accredited workplace and employment mediator, conflict coach, and DISC practitioner, Mosaic Mediation founder and lead mediator, Emma Jenkings can also offer coaching or DISC profiles as a complementary service during the mediation process.

(If you are a small business looking to resolve co-owner disputes or request a one-off facilitated conversation, check out our 'Small Business Mediation' page.)

From the outset it was explained fully how and when, managing my expectations. I appreciated the time spent before 1:1 which helped to feel though I had been heard... I was able to feel safe enough to be open about my experiences." - Workplace Mediation Party

Benefits of Using Workplace Mediation

 

  • Effective conflict resolution helps employees feel supported and heard


  • Facilitating conversations between colleagues helps them to problem-solve and take accountability 


  • Mediation ensures that the real issues are discovered and discussed


  • Mediation can take place quickly and it may only take one day to resolve the issues - which saves the business a huge amount of time dealing with the conflict

 

  • Workplace mediation is often more effective, less stressful and costs much less than legal proceedings

 

What happens if they don't agree to workplace mediation? 


Workplace mediation is a voluntary process.


When one party to the dispute does not agree to mediate, conflict coaching is a great way to manage conflict and support on an individual basis. The conflict coach will help the party who is open to mediate to talk through the issues and feel empowered to manage the conflict.


What may happen if mediation or other conflict resolution services are not utilised?


  • You may find that issues continue to grow between individuals - leading to frustration, errors being made, communication breakdown, and damage to the company reputation.


  • The situation may only be partially resolved - therefore some issues remain and continue to have a negative impact on the workplace and interactions.


  • The unresolved issues and communication difficulties could negatively affect the rest of the team and the culture of the organisation.


  • Unresolved or partially-resolved issues potentially result in: dismissal, an individual resigning, a case being brought to the employment tribunal.


  • Further breakdown in professional relationships


About Workplace Mediation

Resolving disputes in the workplace

What to expect from mediation

Individuals get the opportunity to explore the main issues, have a chance to feel heard, and to understand the other person - all of which leads to a better relationship between parties, clarity on potential solutions, and resolution of issues.


Additional optional complementary services are also available to tackle complex issues effectively, such as using DISC profiles, conflict coaching or training.


Price = from £1,750  for a 2-party workplace mediation process 
 

A workplace mediation process includes: 

 

  • A facilitated conversation by the mediator between the individuals involved in the dispute
  • An explanation of the mediation process 
  • Calls (before and after the mediation) to each individual
  • Any relevant additional service requested, such as DISC, training or coaching
  • Confidentiality and impartiality throughout
  • Communication with the organisation before, during and after the mediation

 

Book a free consultation Email your enquiry

What will you receive from Mosaic Mediation? 

Clarity on the core issues, a greater understanding of what happened and why, and a high likelihood of conflict resolution.

Workplace Mediation
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What is the process for booking a Workplace Mediation?

01

The HR professional, senior leader or interested party makes an enquiry, through a no-obligation consultation call or the Contact page.

02

The mediator will speak with the organisation representative to discuss the situation and understand the key issues requiring resolution. 

03

You will receive a proposal, covering the suggested next steps. 

04

The organisation decides to commission the mediation (any additional service) and signs terms. 

05

The mediator speaks to each party separately and sends them a document about what to expect and their Agreement to Mediate. 

06

A date is booked in for the mediation. Any additional coaching or service is delivered before the mediation.

07

Mediation session takes place:
The mediator facilitates the confidential conversation and captures any agreed actions in a document.

08

The agreed document which is sent to all relevant individuals who the parties agree to view it.

09

4-6 weeks later, the mediator has a follow-up call with the organisation and each party to check all is well and whether any other services (such as coaching or training) would be beneficial.

Why book with Mosaic Mediation?

Our lead mediator, Emma Jenkings truly cares about the individuals and the organisation resolving issues and finding peace. Our aim is to help them work towards a positive outcome that provides greater understanding and a long-term solution. Emma is an experienced, accredited workplace and employment mediator, registered with the Civil Mediation Council.  Find out more about Mosaic Mediation.

Popular Questions

Got a question? Emma's here to help.

  • What are the benefits of Workplace mediation?

    Workplace mediation is confidential, without prejudice, voluntary, flexible, and it does not affect your legal or employment rights.

  • Does the mediator influence the decision or make a ‘ruling’?

    No. A workplace mediator is neutral, does not offer legal advice and will not make suggestions. A mediation agreement is drawn up with the support of the mediator, but everything contained in the document is suggested and mutually agreed to by the parties.

  • Who pays for the Workplace mediation?

    Workplace mediation is funded by the employer. If you are an ex-employee and would like to use Employment mediation to resolve a dispute, Mosaic Mediation can provide this service and the fee would be split between the parties - unless otherwise agreed.

  • Who can request Workplace mediation?

    Any employee, manager or employer can request workplace mediation.

  • Where does the Workplace mediation take place?

    Depending on specific circumstances, it is possible for Workplace mediation to take place in-person either at a neutral location or at the workplace if suitable rooms are available.

    Alternatively, workplace mediation can be conducted “off-site”, via telephone or using online mediation.

  • How long does the Workplace mediation process take?

    The workplace mediation process usually takes a full day, plus conversations with participants before and after the day session. 

    It may take additional time, depending on the complexity of the issues or the number of parties taking part in the process.

  • Who can take part in Workplace mediation?

    Aside from the mediator, the main individuals involved in a dispute should be present at the mediation. Usually, a workplace mediation is either ‘2-party’ or ‘multi-party’ – the latter may involve a team dispute, or the issues involved may affect a number of individuals.


    Each party may bring someone to support or represent them (including a legal representative or union representative) if all other parties agree to them being present.


    Some mediations may include an assistant mediator as part of our mentoring initiative.

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