Know thyself

Emma Jenkings • 19 August 2024

How being self-aware improves relationships and benefits self-development

“Know Thyself” - These famous words are more than just an ancient Greek maxim. The words were written at the entrance to the Temple of Apollo in Delphi – a reminder to those who entered to know their limits. Plato expanded the meaning of the phrase to encourage understanding ourselves.


I have previously written about the importance of accountability with other people, but in this article, I wanted to focus on the impact of either accepting or not acknowledging traits we possess.


Firstly, let us look at the original interpretation of the ‘Know thyself’ maxim…

By knowing ‘thyself’ you begin to build confidence in what you can do, and you learn to know your limits. Knowing your limits is a powerful thing! If you want to be someone with healthy boundaries, you first need to recognise at what point and in what way those boundaries will benefit you and your relationships.


If someone is in conflict with another person around feeling taken advantage of in terms of their workload, they benefit from knowing what their limits are. For example, if they realise that when they work until 9pm every night, they feel burned out and taken advantage of, they can start putting boundaries in place which restrict how late they have to work until.


I am regularly made aware of the impact work or home pressures have on relationships in the other setting.  If the person does not know their limits, they could start attributing their feelings to something which is unrelated. So, the issue becomes far more complicated and difficult to resolve than it might otherwise have been.

 

Now, let’s look at the wider interpretation of fully understanding ‘thyself’

How often do you hear phrases such as "that was out of character" or "that was not me"?


I find it fascinating to notice that those phrases often come about following behaviours that the individual wishes to distance themselves from – in terms of how they identify, and others perceive them. Perhaps, they said something they regretted or reacted aggressively.


You generally do not hear people say “that wasn’t me!” following socially approved behaviours, even if it was an equally rare behaviour for them as the potentially ‘negative’ behaviours.


In both mediation and as a DISC practitioner, individuals will talk about how they see themselves and it is interesting to see where their perception of themselves aligns with their DISC report or the feedback from the other person.


Typically, with a DISC report, every delegate feels very aligned with what they read, especially after talking it through with them. In a dispute, however, it is interesting to notice what feedback each person is willing to consider, and from whom they are willing to hear it.

 

I see a self-defence mechanism kick in during conflict which can leads to an individual framing their own behaviour in a justifiable way – other factors influenced them, or they believed this ‘thing’, or “I wasn’t myself”. Yet, they tend not to offer the same grace to the person/people in the dispute.


I know that in DISC workshops, generally the individuals are not feeling defensive. Plus, they know the DISC profiles were generated by their answers and a clever algorithm. So, they believe the report they are reading is totally objective and there is an openness to be reflective and acknowledge their traits.


In a dispute, I also am aware of a vulnerability that comes from being concerned about how other people see them and desire to have some control over that narrative. Individuals are often worried that other people might believe they are a ‘bad person’ or ‘unkind’. In their view, it is apparent that if they were to accept the feedback from the other person, it may have an impact on their reputation. And it also feels like a contradiction of how they perceive themselves.


Cognitive dissonance theory proposes that people seek psychological consistency between their expectations of life and the existential reality of the world. If their expectations do not align with the reality they experience, they tend to:

a)     Change the behaviour or belief to create more alignment.

b)     Justify the behaviour or belief to make it seem that there is more alignment than there may be without the justification.

c)     Deny or ignore the information which conflicts with their belief.

 

So, why do I raise this point?

Without acknowledging what is happening or the impact of it, you lose the opportunity to improve a situation.

Yes, other people may not always provide feedback which is accurate or beneficial. And, sometimes the feedback is accurate but not delivered in a beneficial way! Yet, most of the time feedback is incredibly useful – particularly if we have a ‘blindspot’ about our behaviours and the experience others have of them.


Self-development is only possible when someone acknowledges what they believe, do, and the impact of those behaviours.


Effective conflict resolution is also only possible when someone acknowledges the other person’s perception of the situation and their contribution to it – even if they hold a different perception.

 

So, if you want to develop your skillset or character, and/or you want to improve your relationships, I recommend you get to know yourself a little better. Whether you do that through coaching, feedback from peers or trusted friends and family, or through a DISC profile, there are so many benefits to getting to “know thyself”.

 


Would you like to know more about DISC and communication styles? Mosaic Mediation uses DISC as a tool within light-hearted team workshops, one-to-one coaching services, and facilitating difficult conversations, including mediations. Get in touch by emailing enquiries@mosaicmediation.co.uk or visiting our Contact page.



Man looking at a script. Title is 'Difficult Conversations: Should you rehearse first?'
by Emma Jenkings 2 September 2026
We hear it all the time... "the younger generations won't speak on the phone" . (Although, in fairness, I know many an adult across different generations who also avoid phone conversations if they possibly can.) With teenagers of my own, I have thought about this and how far I want to push them to do something that feels uncomfortable. As a SEND mediator, in addition to my workplace mediation practice, I am also very aware that for many young people, the aversion to telephone calls goes beyond slight discomfort requiring upskilling or a confidence boost. I see the benefit of 'live' conversations though. That, unlike with messaging or emails, the speaker has a greater opportunity to convey their intentions and feelings using their tone of voice - body language adds to the communication if involving a videocall or in-person conversation. In my mediator role, I so frequently see small misunderstandings take place that lead to big issues, so anything which lessens the likelihood of that is a positive in my book. Telephone calls are like difficult conversations - people just don't want to have them! Difficult conversations are often avoided because people don't like tension. But, another reason difficult conversations are avoided, just as with telephone calls, is because people are not sure what they will say. Someone may even have tried to hold a tricky yet essential conversation in the past but got thrown off by an unexpected question or response from the other person. Then, this past experience makes them reluctant to go through a similar experience again. The tip I give out the most when people go through coaching due to wanting to be more confident and effective at holding difficult conversations is to prepare for it . Most people need some practice to feel confident on the phone. And in the majority of employed roles that involve a lot of telephone use, a company would provide a script so that any client receives a similar experience, regardless of which individual employee answers the phone. However, some might be concerned that a scripted conversation is likely to feel disingenuous. So, is there anything wrong with rehearsing a conversation beforehand? The last few months, I have done a lot of rehearsing! At the end of this week, I will be delivering my first TedX talk and one of the big challenges with speaking at a 🔴TedX event is to deliver the message without any notes. So, I have been memorising and memorising constantly. At one point, I had done really well at remembering the lines but realised that it sounded 'wooden' and unnatural. I had to take a moment to remember the purpose of what I was saying and how I felt when I first wrote the talk. There is a need - as with many scenarios - to strike a balance between seeming sincere whilst being prepared for a difficult conversation. Depending on the complexity of the conversation, you may find it helpful to prepare in greater detail for that conversation. (You can make use of this planning sheet as a resource . ) There are a few simple principles to consider when preparing for a conversation, so that it comes across as genuine and prepared: Work your way backwards - Take time before the conversation to consider what you want the other person to have heard when they leave. And, what do you want them to do with what they heard? Consider the where, when and how - Timing and context matters. Try to hold a sensitive conversation in a busy place and in a rush and you are unlikely to get a measured response. Have something 'up your sleeve' - Consider a few phrases that you can use during the conversation if you need to pause and process, or if you don't have an answer to a question they ask. This is also potentially helpful if you are going into a conversation with someone who has a particularly authoritative or aggressive communication style; meaning you may need to set boundaries. It is really beneficial to feel confident and clear - and also be genuine - when entering a potentially awkward or difficult conversation. Rehearsal for different outcomes can certainly help with that, especially if you can do that with a someone experienced with navigating such interactions. Simply working through the above three principles means you are likely to feel more prepared regarding what you would like to say, but also how to navigate the conversation when the other person responds too. If you would like coaching support to become a more effective communicator or to manage conflict with confidence, send Mosaic Mediation a message . Emma Jenkings is an accredited mediator, conflict and Peaceful Leadership coach, DISC practitioner, and mediator mentor. You can email any questions or queries to enquiries@mosaicmediation.co.uk .
'Flipping the Drama Triangle' - article by Emma Jenkings, Mosaic Mediation
by Emma Jenkings 8 July 2026
Find out how the drama triangle roles show up in different scenarios – including the workplace - and how to break out of the roles that lead to conflict escalation.
'Keyboard Chaos: Problematic Communication'. Image: Hand typing on a keyboard.
by Emma Jenkings 18 May 2026
Written communication can cause a whole range of issues within a workplace. Discover the consequences of problematic messages between colleagues and tips to improve.
'Ten years of you, my peace and I' - Mosaic Mediation blog
by Emma Jenkings 3 March 2026
Explore how mediation supports mental health in the workplace. Mosaic Mediation reflects on 10 years of conflict resolution and the need to "manage your own peace".
'Communicating without words' - Mosaic Mediation
by Emma Jenkings 13 November 2025
Non-verbal communication can account for up to 93% of communication. Therefore, it is important to understand the impact of non-verbal communication on interactions.
The Power of Yet - Mosaic Mediation - Man looking at finish line flag.
by Emma Jenkings 17 September 2025
It isn't easy to be in that space between desire and the outcome. Hope is the determining factor that motivates people towards the goal of 'resolution' in mediation.
What a difference a day makes - Mosaic Mediation
by Emma Jenkings 22 July 2025
Workplace mediation is a process that can make a tangible difference in just one day of mediation. It is the start of resolving issues and improving relationships.
What is underneath the behaviour? - Mosaic Mediation
by Emma Jenkings 2 June 2025
They say that only a minor amount of communication is verbal - yet what if both non-verbal communication and external behaviours are still only part of the story? This article explores what leads to misunderstandings and miscommunication.
A problem shared... Mosaic Mediation
by Emma Jenkings 28 April 2025
While gossip can feel good at the time, it rarely makes a beneficial difference to a situation. Conflict coaching is a tool that is becoming more commonly used, as individuals and organise recognise the positive impact only a few conflict coaching sessions have on the individual and the dispute situation.
Show More